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Conditions of Use

About Us Business Reply Ltd offer quality products and quality service. We do our utmost to ensure that you enjoy buying from us. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Business Reply Ltd
28 Rubicon Centre Broad Ground Road Redditch B98 8YP United Kingdom
Phone: 0844 736 5726
Fax: 01527 514100
Email: sales@business-reply.co.uk

Company VAT no:754405534. 
Company Reg. no: 4059764. 
Registered with Data Protection. 
Consumer Credit Licence held. 
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Paypal payments, Credit card, Debit Cards and American Express. Postal Orders and Personal Cheques are also welcomed. Please understand that in order to protect ourselves we cannot dispatch items until we received cleared funds. Please make cheques payable to Business Reply Ltd thank you.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.All images are for illustration purposes only final product may vary. E & O.E. Dimensions are approximate.

When buying goods and services on the Internet, you, the consumer is entering a legally binding contract. All contracts and legal requirements are those covered by UK law.
WEEE Directive On the 2nd January 2007 the UK Government enacted legislation in line with the European Waste Electrical and Electronic Equipment (WEEE) Directive. As a result, from July 2007 all electrical products are required to be recycled at the end of their useful life. This regulation outlines rules for the collection, treatment, recovery and environmentally sound disposal of electrical waste. For full details on the WEEE Directive please see details on the Environment Agency website.

We offer a collection and responsible disposal service for your end of life products. If our collection and disposal service is required, all old units have to be unplugged or disconnected, empty and ready for collection. If you would like to contact us for a price please use our Contact Us page and provide us with your Make/Model of appliance along with your company details, we will then contact you with a price. Please note that it will be cheaper if you have your old appliance collected at the same time as your new appliance being delivered.
Tax Charges For orders made from the UK or the European Union, Prices are subject to VAT at 17.5% unless otherwise stated. 
A full VAT invoice will be emailed to you.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee If you are for any reason not satisfied with your item please contact us in the first instance to enable us to address the concerns that you have. Call: 0844 736 5726 Or fax: 01527 514100.

Any items believed to be faulty under a return to base warranty must be shipped to us within the stated warranty period under your own arrangements and cost. We shall repair the item or replace as appropriate and return it to you. If you believe the unit has developed a fault please contact us. If the product is tested and found not faulty you will be liable for a £10.00 handling charge and cost of postage to return the product to you. 

Warranty is a parts and labour for 12 months warranty unless otherwise stated and will cover the attention and replacement of parts due to mechanical breakdown. Incorrect operation, negligence, cleaning, programming, adjustments and issues affected by third party are not covered. In such cases a charge will be made. Dead on arrival products should be notified within 24 hours of delivery.

Each request for service will be assessed at the point of request, whether to send out an engineer or to replace the unit. In the case of replacement a B grade or exchange product may replace it, subject to the units age. We will attempt to resolve service issues within 7 working days.. Some items sold with a manufacturers warranty may involve filling in a warranty card and posting to the manufacturer direct. They will carry terms and conditions subject to the said manufacturer.

Computer and EPOS related items: You are responsible for creating and storing backups where applicable. 

Products are not covered for accidental or willful damage. Business Reply Ltd accepts no liability for lost sales, profits or goodwill resulting from interruptions in the functioning of any item and/or shortfalls in the functionality.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0844 736 5726 (International +44 0844 736 5726) or fax us on 01527 514100 or write to us at 28 Rubicon Centre Broad Ground Road Redditch B98 8YP United Kingdom
Remittance Terms Sale of all Knives, Scissors and Other Sharp Objects:
Not for sale to persons under the age of 18. By placing an order for this product, you declare that you are 18 years of age or over. This item must be used responsibly and appropriately. Please be aware that we may phone to confirm the requirement and suitability of these items - this may delay delivery slightly.